Regarding all models:
Every E-bike is covered under warranty for the original owner against all
manufacturing defects in material or workmanship. Warranty parts will only be
shipped within the continental United States and Hawaii.
1.MAXFOOT E-Bikes Limited 1-Year Warranty:
Electrical parts: motor, battery, controller, LCD display - 1 year
Mechanical parts: forks, stem, handlebar, headset, seat post, saddle, brakes,
lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette,
derailleur, shifter, throttle, wiring harness, kickstand, reflectors, and
hardware – 2 years technical support
If you purchased a bike and had it then shipped to another country, parts will
only be sent to the country in which the bike was originally sent.
2. What Will We Do to Correct Problems with Your E-Bike?
If a component is deemed to be defective or damaged without user error or abuse
we will issue a replacement part. We will assist you in replacing any defective
We will replace any parts deemed to have been damaged during shipping.
We will provide the owner with a replacement product if the product cannot be
repaired after a reasonable number of tries attempts as determined by MAXFOOT
3. Warranty Exclusion:
Normal wear and tear are not covered under warranty for components.
The battery warranty does not include damage from power surges, use of improper
chargers, improper maintenance or other such misuses, normal wear or water
Inappropriate use / maintenance / operation / transport / upkeep (refer to
manual / instructions)
Damage resulting from omitted or incorrect adjustment(s) or worn components.
Terms of Warranty
This warranty only applies to the original owner of a MAXFOOT E-Bikes bicycle.
Only in extreme cases will an entire replacement bike be issued, in these cases
the original bike may have to be shipped to the MAXFOOT E-Bikes facility for
inspection/repairs before a new bike is sent out.
If repairs can be made, a new bike will not always be sent.
It does not cover the installation of parts or accessories not originally
intended or compatible with the bicycle as sold, operator error, abuse, water
damage, extreme riding, stunt riding, or improper follow-up maintenance.
This warranty does not include consumables or normal wear and tear parts (tires,
tubes, brake pads, cables and housing, grips, chain, spokes).
In no event shall MAXFOOT be responsible for any direct, indirect or
consequential damages, including without limitation, damages for personal
injury, property damage, or economic losses, whether based on contract,
warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through MAXFOOT. Proof of purchase may
be required with any warranty request. Before making a warranty claim, we
suggest that you contact our Technical Support team at firstname.lastname@example.org as
there may be a simple fix for your problem.
Valid warranty claims will be processed through MAXFOOT Bikes within one year of
initial purchase. Warranty claims may be submitted to email@example.com.
5. Shipping Damage Claims
Note any damage to your product(s) on the Bill of Lading before you and the
driver sign-off on the shipment.
Take pictures of any damage that is found, and date the images when possible.
Keep all packaging and paperwork until the inspection process is complete.
Report damage claims within 10 days of delivery to a MAXFOOT customer service
representative. Please contact our Technical Support team for return/replacement
Tel: 818-305 6122
6. What Will We Not Do?
MAXFOOT will not replace any part without first seeing photos or video of the
We will not offer the warranty service to second owners.
We will not replace any part damaged by the user.
We will not pay for any third-party service or part replacement unless agreed
upon prior to the fix.
MAXFOOT will not cover any damage that may occur during shipping if the owner
sets up their own shipping option or if the bike is shipped using a freight
forwarder or similar service.