Please note that the return and refund policy only applies to the e-bikes purchased from our official website.


If the product is damaged or defected upon arrival, please contact the MAXFOOT e-bike support team. They will determine whether the product can be repaired or not, and initiate the exchange process if it is not repairable. In that case, please kindly make sure that the product is returned with its original packaging. We will send you a new bike after we received the old one. The time for you to receive the new bike may vary depending on where you live.

If the product is intact upon delivery, but you do not like the bike and would like to return it. Please kindly send the product back in its original packaging after getting permission from Maxfoot. We will charge 20% handling and shipping fees from the total amount, and refund the rest to your credit card.

Remark:
1. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2. All returns will be inspected for damage. Please package your return item properly to make sure no damage incurs during the return shipping process.
3. If the product is new and intact, a refund will be issued to your credit card in about 7-10 business days.

MAXFOOT, retain the final rights for any returns or refunds.

FREE SHIPPING to all 48 Contiguous States in the United States

1. Processing Time 
Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email. Also order placed on the weekend, holiday or orders received and confirmed after 1 pm on weekdays will be processed the next working day.

2. Transit Time
Once the item has been shipped, you will receive the tracking number immediately in the email provided to us during checkout. You also have an option to check the updated info in your Maxfoot account. Delivery times will vary depending on how far the destination is from our El Monte warehouse.

Are you living in Hawaii or Canada? No worries, even if we can't get you the Free Shipping but we promised we will not charge you any penny more than the shipping carriers quote us. Please send us an email and we will be very happy to get you a quote to your shipping address.

Who Shipped My Products?
We ship via UPS and FedEx ground for most electric bicycles, USPS for small parts and accessories(signature not required), and Road Runner and Estes Express freight for mopeds and tricycles. We order signature required delivery on every bike order over $300. You will need to have someone over the age of 18 present at the time of delivery to sign the order.