Return and Refund
Please note that the return and refund policy only applies to the e-bikes purchased from our official website.
If the product is damaged or defected upon arrival, please contact the MAXFOOT e-bike support team. They will determine whether the product can be repaired or not, and initiate the exchange process if it is not repairable. In that case, please kindly make sure that the product is returned with its original packaging. We will send you a new bike after we received the old one. The time for you to receive the new bike may vary depending on where you live.
If the product is intact upon delivery, but you do not like the bike and would like to return it. Please kindly send the product back in its original packaging after getting permission from Maxfoot. We will charge 20% handling and shipping fees from the total amount, and refund the rest to your credit card.
1. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2. All returns will be inspected for damage. Please package your return item properly to make sure no damage incurs during the return shipping process.
3. If the product is new and intact, a refund will be issued to your credit card in about 7-10 business days.
MAXFOOT, retain the final rights for any returns or refunds.