FAQ2

When can I get the ebike /When is the estimated delivery?

To thank our supporters, we have arranged 100 units (including 27 sets of specified color MF-19 500 & 73 sets of specified color MF-19 750, not including the P series, hydraulic brake or color limited version) ebikes for production priority delivery , which will be sent to the first 100 backers in the US and Canada. Currently, 70% of the materials have already arrived for the first 100 ebikes. The first 100 backers will get their Maxfoot in June 2019.

How is high quality possible at such a low price?

We have over 5 years of experience in the transportation hardware industry. We're very familiar with the factories resource and raw material market of ebikes, as well as great shipping partnerships make us offer a high quality products for the lowest possible price. Crowdfunding certainly helps us to keep the costs down so we can work together with the factory to product the right amount of units, without dealing with high storage costs and other related expenses

What is the warranty?

The Maxfoot e-bikes comes with a 2 years limited warranty for Indiegogo backers. Should you encounter some production related manufacturer's defect during this time, we will take care of it according to our warranty. As many elements of a bike may get damaged due to normal cycling use/natural ware, we do not offer warranty on parts such as tires, disc brakes, chain, brake pads, etc. For more details, please contact our customer service department.

Which countries are you selling in?

Currently we can ship the e-bike to Continental United States, Canada and Mexico.Since we are completing the EN15194-2018 safety certification for our products,the time to sell to Europe will be delay,please pay attention to our latest news.If you want to ship to other countries or regions,please contact us.

Where is the battery?

The battery is perfectly hide in the bike's frame. Make the bike more concise and beautiful.

Can the battery be removed?

Yes. Simply fold the bike frame at the middle, use the key to unlock and pull out the battery and you're done.

What is the top speed of ebike?

The top speed of Maxfoot are 20-28 mph.It will depends on the motor of your ebike.

Can I still ride my MF-19 if the battery runs out of power ?

Of course! If you run out of power, you can ride it as you would a regular bicycle.We've geared up by introducing Shimano 7-speed gearing with improved easy-gear shifting.

I'm 6''3, 230lb . Am I suitable to ride this bike?

Maxfoot MF-19 fits for 5'2" to 6'3" people for riding.Just adjust the saddle and handlebar height to match your measurements and off you go.Has strengthened built and can handle anyone of up to 130 kg (287 lb ) easily.

What about spare parts? Can any bike shop assist me?

The MF-19 battery is custom built for our frame. These batteries you can buy directly from us. The rest of the components are fairly standard, so you can upgrade/ repair/customize your bike as you wish with other parts either from us or your local bike shop.

How is MF-19 delivered and is it easy to assemble?

MF-19 is delivered with instructions in a securely packed box and requires minimal assembly. However, if you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

What is the returns policy?

We offer you a 14 days money back guarantee after you have received it, if you are not satisfied. However, if you decide to do so, your MF-19 bike must be in new and re -sellable condition . Returns shipping to our nearest regional warehouse must be covered by you.

Can I change my order?

Yes, it is possible to upgrade your product after you paid but within 48 hours.After 48 hours we will lock your order and can not be change .

Do I need a licence to ride MF-19?

No. Our bikes are made 100% street legal. We offer three distinctive versions of MF-19: with a 500W/750W/1000W motor for the US,500W is legal for Canada . It will be possible to change these settings with some reprogramming which we will make available after the campaign through maxfoot.bike.

Is it really true I can get up to 60 miles on a single charge?

In ideal conditions and in ECO mode(PAS 1) + SIS level 6/7, this can be done. Keep in mind, though that other factors can also influence your reach such as power assist setting, terrain, total bike/rider weight, weather and riding conditions (city vs countryside). For maximum range, it certainly helps to add a bit of human power - especially on steep climbs and when accelerating.

I live in the US, can I pick it up myself?

No. Maxfoot eBike is ordered in bulk,we can not offer pick up by customer in local so far.

My bike box arrived damaged. What should i do?

If there is visible damage to your Maxfoot box that appears to have damaged the bike and/or its other contents, please contact us by E-mail immediately as well as offer picture to show the problem. We will reply you within 24 hours at working days.

The power you are talking about is peak watt or rated watt?

All the power we have marked is the rated power. Usually the maximum power will be bigger. For example, MF- 19 750, Max Peak Watt 990W, Max Torque 80 Nm Of course, there are some other brands that use the maximum power mark directly.

Is the integral wheel better than the spoke wheel?Why do the 1000W ebike use the spoke wheel instead of the integral?

The integral wheel is more stronger and beautiful,better than the spoke.We design the 3 integrated magnesium wheel for 500W according to the power of motor, and 6x2 integrated aluminum wheel for 750W. Since the motor size is too large for 1000W, there is no suitable wheel for selection so far,but just spoke wheel.

What's the discount of purchase 2 units?

If purchase 2 units,you will get $ 100 off shipping discount for your total order.

Do you accept PayPal?

No,we currently accepts payments from direct credit/debit cards.

Where can I find my Order?

Your order number is the Indiegogo Contribution ID.

Does the shipping fee include taxes and tariffs?

No,the backer is responsible for these costs. Please check your country's import duties/GST before purchasing. It is currently 0% in the US and varies internationally. Duties/GTS is to be paid before we can deliver your Maxfoot e-Bike. We will send payment links, invoice overview and ask for a final delivery address confirmation before we ship the Maxfoot to you.

Can I get a refund?

In the event we are unable to deliver to your location due to any legal restrictions on the import or delivery of your bike, we shall refund you 75% of the amount on your indiegogo campaign contribution. You are responsible for determining whether its legal to import , deliver, and operate the Maxfoot at your location. In the even you cancel your Indiegogo contribution more than 10 days after it was made, we will assess an administration fee of 25% of your pledge and shall refund the remainder.

How much does shipping cost?

The shipping fee is $199 to the continental United States and the city range of Canadian.For Mexico is $ 259 for shipping. NB: Application of extra shipping costs: if you are in a “difficult to ship area”, such as remote locations, Alaska, Hawaii, extra shipping costs may be applied. Please also note that some destinations, such as remote islands, can prove simply impossible to ship to. If you think you live in a hard-to-reach location, then please contact us before placing your order.

Does the bike come with integrated headlight/brake light?

It will come with the standard battery light.But for the safety of the backers, we strongly recommend that you upgrade the integrated headlight/brake light.

If I need a full suspension ebike,what should I do?

Please order the ebike and full suspension upgrade option separately if you need.